A Challenging Environment Calls for Creative Communication Strategies

Tuesday, February 9, 2021
2:00pm-3:00pm ET/ 11:00am - 12:00pm PT         


Family Services Coordinator’s (FSC’s) are critical partners to patient care providers as they collaboratively support families and, when appropriate, present them with the opportunity for donation. With the outbreak of COVID-19 leading to limited face-to-face interaction, the creative and talented FSC’s at New England Donor Services (NEDS) have explored unique communication strategies that have enabled their team to accommodate families in a considerate and respectful manner during their time of grief. Join us to hear from the Family Support Team at NEDS as they present unique strategies that their team has successfully implemented to maximize communication with donor families in this challenging environment.

Learning Objectives:

At the end of the webinar, participants should be able to:

  • Describe how the dynamics of the donation conversation changes with COVID-19.
  • Apply strategies identified to coordinate successful phone approaches with potential donor families.
  • Identify approaches for effective donation conversations with donor families in DCDD cases.
  • Summarize the process for navigating DCDD cases in times where families often cannot watch the withdrawal.
  • Prepare for donation conversations pre-and post COVID-19.
  • Describe how COVID19 has impacted Family Support (Flag Raisings, Honor Walks, Funeral Home Arrangements, etc.).


  • Steven Averhart
  • Jennifer Grasso
  • Karen Lord RN MSN FNP CCRN (Moderator)


Target Audience:
Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.

Continuing Education:
CEPTC - The Organ Donation and Transplantation Alliance is offering 1.0 Category I CEPTC credit from the American Board for Transplant Certification. Certified clinical transplant and procurement coordinators and certified clinical transplant nurses seeking CEPTC credit must complete the evaluation form within 30 days of viewing the recording.

Nursing - The Organ Donation and Transplantation Alliance is offering 1.0 hour of continuing education credit for this offering, approved by The California Board of Registered Nursing, Provider Number CEP17117. 


Webinar - A Challenging Environment Calls for Creative Communication Strategies

Register Now

  • Tuesday Feb 09 2021, 2:00 PM - 3:00 PM