Tuesday, January 9, 2018
Ieesha Johnson- Moderator
Community Services Manager
The Living Legacy Foundation of Maryland
Marcel E. Pincince BA, STB - Speaker
Donor Family & Advocate Services Director
Donor Network of Arizona
Click here for Speaker Biography
Crisis communication is an every day necessity for organ procurement organization (OPO) staff. A regular approach to communication may not permeate families who are dealing with a terrible tragedy and are in shock, as fear, loss of control, and uncertainty shakes their world and inner most being. How can an OPO professional create a sense of safety and effectively engage a family in communication during this challenging time? This webinar will explore the concepts of creating a sense of safety, identify behaviors that indicate a loss of safety, and describe interventions that can build a safe environment for families.
Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.
At the end of the webinar, participants should be able to:
- Define the concept of safety as a basic and vital precondition to engagement of a family in crisis.
- Identify the challenging behaviors associated with not feeling safe that limit engagement of a family in crisis.
- Describe ideas for interventions that build safety to maximize engagement with and between potential donor families, hospital staff, and OPO personnel.
- Discuss the differences in what safety may mean to families, hospital staff, and OPO staff.
Click here for more information on CE Credits