Authorization Strategies: Getting Comfortable with the Uncomfortable

Tuesday, October 13, 2020
2:00-3:00pm ET/ 11:00am - 12:00pm PT         


The dynamics of donation discussions have long been identified as key components to increasing conversion. Join us to hear successful techniques from two OPO’s who have cultivated some new processes surrounding family care. Elements of the presentations will include staff development and accountability, phone approaches, and family care excellence in the age of a pandemic. If your OPO is taking a closer look at authorization practices, you won’t want to miss this session as it will provide some practical techniques for adjusting to the changing healthcare landscape and family care roles.

Learning Objectives:

At the end of the webinar, participants should be able to:

  • Describe how internal Authorization Data transparency can drive change.
  • Discuss in-depth, focused education and tracking program for family care staff.
  • Identify the benefits of utilizing dual advocacy and establishing an Authorization Coach huddle.
  • Identify strategies used to strengthen phone approach skills and increase staff comfort.
  • Describe the weekly debrief tool used to share how Family Advocates overcome unique challenges.


  • Brett Kesselring BSN, RN, CPTC, CTBS
  • Emily Keys, RRT
  • Jaclyn Manzanedo (Moderator)

View Speaker Biographies

Target Audience:
Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.

Continuing Education:
CEPTC - The Organ Donation and Transplantation Alliance is offering 1.0 Category I CEPTC credit from the American Board for Transplant Certification. Certified clinical transplant and procurement coordinators and certified clinical transplant nurses seeking CEPTC credit must complete the evaluation form within 30 days of viewing the recording.

Nursing - The Organ Donation and Transplantation Alliance is offering 1.0 hour of continuing education credit for this offering, approved by The California Board of Registered Nursing, Provider Number CEP17117. 


Pricing and FAQs


Webinar - Authorization Strategies: Getting Comfortable with the Uncomfortable

  • Tuesday Oct 13 2020, 2:00 PM - 3:00 PM